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Their customer service person 'Amanda' was simply rude arrogant and dismissive just horrible, appointment made for Thursday - no show, Friday - No show, re scheduled for Monday - No show, when I called to inquire they denied any such appointment and said it would have...
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1.9
I liked
  • Customer service
#1112689
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Glass Doctor appt setter cost me a day when she screwed up. Called back for an explanation, and she claimed I had gotten the date wrong; she recalled setting my appt. When pressed for the make and model of the car she recalled setting, she made some *** up. When I...
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1.0
#1083659
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Three weeks ago Rick out to measure two windows for replacement and because one at my new residence was unusual in size I told Dr. Go Glass would need 4-5 days to get back with quote. When I heard nothing for 2.5 weeks i called office to get status. It now over 5 weeks...
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1.0
#1002610
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Don't waste your time. They are a PAIN not the fix. Called them on a Monday to replace a window in a door. Granted they had already repaired two previous doors for me but stated someone had to come out to inspect and someone would have to be home. They did not send...
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1.3
#921378
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I was made to pay $50 over the phone before anyone would even come look at my broken window. They had said they would apply this toward the bill. The person who came out quoted a ridiculously high price (over $290) just to replace my single-paned glass in a window on...
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Anonymous
Anonymous

I'd like to know which branch this was..

I didn't like
  • Service or price
#636536
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Took my Toyota Camry to replace the windshield that was cracked. I called to make an appointment and they gave me a quote number telling me how much I will have to pay when the job will be done. When I went to the shop the technician asked me for the my car's key and...
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#601142
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i called to get more information in relation to your services and the female that answer not only was she not pleasant to talk to, but rude and instead of asking what I needed or the reason for my call she wanted my personal information upfront. She was rude and didn't...
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#542373
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I ordered glass to be replaced in one bedroom window and gave a 50% down payment. After 3 weeks of hearing nothing. I called them and found out my glass was in and could only get appointment for one week later for installation. I was told the tech would call one hour...
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Anonymous
Anonymous

I worked there. They are a horrible company and have no respect for the technicians. I have never hated an employer before this place. Matt Kelly is a thief and a liar.

#521829
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Upon drop-off for our windows on 6-18-14, we were quoted a great price $97.00 for two window replacements due to broken seals and would be ready for pick up in 5-7 business days. We'll here we are on 7-7-14 and our windows are ready for pickup. After two weeks my...
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#507443
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Glass doctor change my car windshield. because I have crack in my windshield. But the glass they put to my car is not good. If is raining I can't see nothing is so dangerous. I called them but there technician don't do nothing. He don't even look the...
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#488691
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