Product: Glass Doctor Window Repair Clear all filters (3 of 3 reviews match)
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Glass Doctor of Naperville -SCAM

1.0
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Glass Doctor of Naperville -SCAM
Paul Sanza, owner of Glass Doctor of Naperville, sent some unprofessional guy out to measure to replace a window pane. I should have known when I saw the sign on the side of the truck was defaced and said, " *** DOCTOR" instead of "GLASS DOCTOR" that this wouldn't end well. Measured, took 50% down payment of $220. Now Paul is nowhere to be found. Several addresses, phone numbers, and he is not to be found at any location (one industrial park owner told me Paul hadn't paid his lease for months and moved out). This is information we have located so far on this scammer. 1-630-300-0281 1-630-300-0380 Three Different Addresses 25W111 Ramm Drive Naperville IL 1701 Quincy Avenue Suite 2 Naperville IL 100 Devon Drive Naperville IL
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Review
#1615190 Review #1615190 is a subjective opinion of poster.
Service
Glass Doctor Window Repair

Glass Doctor - Unreliable

1.0
Details
Not reputable I called my local (Hail, Michigan) Glass Doctor office and the service person David Burton came out and took a measurement of my window and told me he would order the glass and would be able to repair my window in a week or so. That’s been over a month ago. I’ve called the Hail office several times to follow up on the status and was told Dave would call me back. He has not. It’s apparent that Dave can’t or doesn’t want to do this job but hasn’t the professionalism to tell me so. Instead they just string me along. I’ve had a long history of using Glass Doctor, unfortunately they are no longer the reputable company they used to be. Larry Rivett
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Review
#1553829 Review #1553829 is a subjective opinion of poster.
Service
Glass Doctor Window Repair
Cons
  • Untruthfulness
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.0
Details
My landlord set an appt to get our front bay window fixed they were Johnny on the spot to come do measurements because they knew she was paying the whole amount up front. They canceled/didn’t show to four appointments before finally coming to the fifth just to tell her...
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Review
#1399769 Review #1399769 is a subjective opinion of poster.
Service
Glass Doctor Window Repair
Reason of review
Order processing issue