Glass Doctor Reviews

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I had a cracked double pane window in my house. As I searched windows replacement companies in VA online, Glass Doctor came up. I called them to see get a quote for replacement, they said for me to measure and text the measurement/picture of the window which I found...
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1 comment
#1934071

I agree worse customer service ever !!!! Not reliable

ID
#2188397 Review #2188397 is a subjective opinion of poster.
Location
Sterling, Virginia
Cons
  • Untruthfulness

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Verified Reviewer
New Reviewer

Refused to replace windshield

Glass Dr stated that if I bought a windshield from them and it broke w in 1 yr...they would replace it for free. They have 1 they can SELL me but don't have my free replacement windshield. Shady business

User's recommendation: Do not use.

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ID
#2834267 Review #2834267 is a subjective opinion of poster.
Location
Billings, Montana
Cons
  • Terrible customer service
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer

5 days before a hurricane they say they dont have glass available.

called 1 month ago. technician came to measure windows 3 weeks ago. I have paid 50% of the project online 1 week ago. they scheduled the work to be done today, 07/02 between 1-4. They called today to let6 me know they do not have glass......the Glass Doctor does not have glass...... And maybe they will have glass 26 days ahead on 07/28. They had no idea they have no glass in stock when they got my moneySD

User's recommendation: Do not trust them.

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ID
#2652117 Review #2652117 is a subjective opinion of poster.
Location
West Palm Beach, Florida
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer

Very disappointed

after about 1 month from evaluating the project, after 3 weeks of me paying 50% of the work, the DAY OF PROJECT they call me to mention they have no glass......... How sad for Glass Doctor NOT to have glass available to replace my broken glass.....after 1 month. VERY sad.

User's recommendation: use other company.

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ID
#2651991 Review #2651991 is a subjective opinion of poster.
Location
West Palm Beach, Florida
Preferred solution
Let the company propose a solution
New Reviewer

Worst Customer Service

I had an appointment scheduled for March 15th. No one showed. No one called. After I made 3 phone calls and 2 emails I was finally able to reach the manager. He scheduled for a tech to come out a few days later at 5:00pm. He showed up at 7:15. Then I waited 2 weeks for the estimate. Nothing. I called again and talked with the manager. He said he would call back with the estimate. Still waiting. How does this company stay in business? Worst customer service ever!!!

User's recommendation: Stay Away!!!

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ID
#2481751 Review #2481751 is a subjective opinion of poster.
Location
Norristown, Pennsylvania
Preferred solution
You need to hire better customer service people
I had a cracked double pane window in my house. As I searched windows replacement companies in VA online, Glass Doctor came up. I called them to see get a quote for replacement, they said for me to measure and text the measurement/picture of the window which I found...
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ID
#2188392 Review #2188392 is a subjective opinion of poster.
Location
Ashburn, Virginia

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Verified Reviewer
New Reviewer
First time out, the guy cuts his hand and needs to leave to go to the hospital. Totally understand, need to reschedule. Not a problem. Second time they come out, he realizes that his partner from the first trip accidentally threw out the moulding for our upstairs...
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ID
#2062634 Review #2062634 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Loss
$1000
Preferred solution
Let the company propose a solution

Glass Doctor of Naperville -SCAM

Glass Doctor of Naperville -SCAM
Paul Sanza, owner of Glass Doctor of Naperville, sent some unprofessional guy out to measure to replace a window pane. I should have known when I saw the sign on the side of the truck was defaced and said, " *** DOCTOR" instead of "GLASS DOCTOR" that this wouldn't end well. Measured, took 50% down payment of $220. Now Paul is nowhere to be found. Several addresses, phone numbers, and he is not to be found at any location (one industrial park owner told me Paul hadn't paid his lease for months and moved out). This is information we have located so far on this scammer. 1-63*-300-**** 1-63*-300-**** Three Different Addresses 25W111 Ramm Drive Naperville IL 1701 Quincy Avenue Suite 2 Naperville IL 100 Devon Drive Naperville IL
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ID
#1615190 Review #1615190 is a subjective opinion of poster.
Location
Naperville, Illinois
Service
Glass Doctor Window Repair
New Reviewer

I will go back and recomend to my family and friends

I was passing by and stopped in employees took good care of me offered me a soda or water in the waiting room .They told me that it would take about one hour when it was done they showed their work to make sure I was happy this is location on Wyoming an Comanche if want to be treated like family not a another customer I was very happy.
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ID
#1562179 Review #1562179 is a subjective opinion of poster.
Service
Glass Doctor Replacement
New Reviewer

Unreliable

Not reputable I called my local (Hail, Michigan) Glass Doctor office and the service person David Burton came out and took a measurement of my window and told me he would order the glass and would be able to repair my window in a week or so. That’s been over a month ago. I’ve called the Hail office several times to follow up on the status and was told Dave would call me back. He has not. It’s apparent that Dave can’t or doesn’t want to do this job but hasn’t the professionalism to tell me so. Instead they just string me along. I’ve had a long history of using Glass Doctor, unfortunately they are no longer the reputable company they used to be. Larry Rivett
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ID
#1553829 Review #1553829 is a subjective opinion of poster.
Service
Glass Doctor Window Repair
Cons
  • Untruthfulness
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

I have hade 5 service from glass doctor

Ok my windshield got broken in a storm so I called glass doctor and made a appointment with them and with out any hassle the installer came out installed my windshield and I was very satisfied
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ID
#1536995 Review #1536995 is a subjective opinion of poster.
Location
Rockville, Maryland

Not professional company

My landlord set an appt to get our front bay window fixed they were Johnny on the spot to come do measurements because they knew she was paying the whole amount up front. They canceled/didn’t show to four appointments before finally coming to the fifth just to tell her they couldn’t fix the window after all. So naturally she asked for her money two months later still no money! She called again two weeks ago and the check they finally did send bounced two times. When she called to tell them the guy said “oh dear” When she went to start talking to him about how ridiculous this situation was he hung up on her. She tried calling back but was on hold for 15 mins. Un professional and rude I told her after the second appointment they didn’t show up for or call about do go through someone else and she still gave them two more chances, and than they try to steal her money!
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ID
#1399769 Review #1399769 is a subjective opinion of poster.
Location
Peoria, Illinois
Service
Glass Doctor Window Repair
Reason of review
Order processing issue

Ruined my new Caddy

On the way back from buying our SUV a rock hit our windshield. They replaced it because we couldn't get Safelite in time. Now my headliner is so separated from the windshield i can fit my fingers through it!! I'm raging mad! Never ever ever use them.
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ID
#1357345 Review #1357345 is a subjective opinion of poster.
Service
Glass Doctor Repair
New Reviewer

Terrible

I will never use this company again! From terrible customer service to repairs not done on time! It took almost three weeks to fix a broken window. I never received a call from them when the window came in. I called and was told they would call me back but they never called me back. Once the appointment was finally scheduled they came two hours late! I will never use them or recommend them to anyone!!!!
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ID
#1278653 Review #1278653 is a subjective opinion of poster.
New Reviewer

Poor workmanship

Glass Doctor - Poor workmanship
Glass Doctor - Poor workmanship
Glass Doctor - Poor workmanship
Glass Doctor - Poor workmanship
Glass Doctor - Poor workmanship
I had my windshield replaced from the Glass Doctor. There are multiple cuts in the paint where they gouged it with the razor blade cutting the old windshield out. There is also damage to the plastic interior columns where they gouged it with a razor blade. There is a cut and two small marks on the exterior black sticker columns period along with a dent in the hood. I went to talk to the Glass Doctor about it. And his exact words were , I cannot say if we did or did not do the damage. They refuse to stand by their work. I am not letting this go.
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ID
#1217177 Review #1217177 is a subjective opinion of poster.
Location
Daytona Beach, Florida
Service
Glass Doctor Windshield Replacement
Reason of review
Bad quality
New Reviewer
Their customer service person 'Amanda' was simply rude arrogant and dismissive just horrible, appointment made for Thursday - no show, Friday - No show, re scheduled for Monday - No show, when I called to inquire they denied any such appointment and said it would have...
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1 comment
#2029815

I fully agree. My 50% payment was taken a week ago and today they say they have NO GLASS.

Glass Doctor has NO GLASS. So, I have to wait until July 27th, which is 25 days from today to HOPE for glass to be available. Glass Doctor is a joke.

And they do not refund on top of everything!!!!!!!!!! BE aware.

ID
#1112689 Review #1112689 is a subjective opinion of poster.
Location
Daytona Beach, Florida
Service
Glass Doctor Customer Care
Pros
  • Customer service
Reason of review
Poor customer service

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