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Glass Doctor of Naperville -SCAM

1.0
Details
Glass Doctor of Naperville -SCAM
Paul Sanza, owner of Glass Doctor of Naperville, sent some unprofessional guy out to measure to replace a window pane. I should have known when I saw the sign on the side of the truck was defaced and said, " *** DOCTOR" instead of "GLASS DOCTOR" that this wouldn't end well. Measured, took 50% down payment of $220. Now Paul is nowhere to be found. Several addresses, phone numbers, and he is not to be found at any location (one industrial park owner told me Paul hadn't paid his lease for months and moved out). This is information we have located so far on this scammer. 1-630-300-0281 1-630-300-0380 Three Different Addresses 25W111 Ramm Drive Naperville IL 1701 Quincy Avenue Suite 2 Naperville IL 100 Devon Drive Naperville IL
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Review
#1615190 Review #1615190 is a subjective opinion of poster.

Glass Doctor - I will go back and recomend to my family and friends

I was passing by and stopped in employees took good care of me offered me a soda or water in the waiting room .They told me that it would take about one hour when it was done they showed their work to make sure I was happy this is location on Wyoming an Comanche if want to be treated like family not a another customer I was very happy.
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#1562179 Review #1562179 is a subjective opinion of poster.

Glass Doctor - Unreliable

1.0
Details
Not reputable I called my local (Hail, Michigan) Glass Doctor office and the service person David Burton came out and took a measurement of my window and told me he would order the glass and would be able to repair my window in a week or so. That’s been over a month ago. I’ve called the Hail office several times to follow up on the status and was told Dave would call me back. He has not. It’s apparent that Dave can’t or doesn’t want to do this job but hasn’t the professionalism to tell me so. Instead they just string me along. I’ve had a long history of using Glass Doctor, unfortunately they are no longer the reputable company they used to be. Larry Rivett
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Review
#1553829 Review #1553829 is a subjective opinion of poster.
Cons
  • Untruthfulness
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

I have hade 5 service from glass doctor

Ok my windshield got broken in a storm so I called glass doctor and made a appointment with them and with out any hassle the installer came out installed my windshield and I was very satisfied
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Review
#1536995 Review #1536995 is a subjective opinion of poster.
1.0
Details
My landlord set an appt to get our front bay window fixed they were Johnny on the spot to come do measurements because they knew she was paying the whole amount up front. They canceled/didn’t show to four appointments before finally coming to the fifth just to tell her...
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Review
#1399769 Review #1399769 is a subjective opinion of poster.
Reason of review
Order processing issue

Glass Doctor - Ruined my new Caddy

1.0
Details
On the way back from buying our SUV a rock hit our windshield. They replaced it because we couldn't get Safelite in time. Now my headliner is so separated from the windshield i can fit my fingers through it!! I'm raging mad! Never ever ever use them.
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#1357345 Review #1357345 is a subjective opinion of poster.

Glass Doctor - Terrible

1.0
Details
I will never use this company again! From terrible customer service to repairs not done on time! It took almost three weeks to fix a broken window. I never received a call from them when the window came in. I called and was told they would call me back but they never called me back. Once the appointment was finally scheduled they came two hours late! I will never use them or recommend them to anyone!!!!
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Review
#1278653 Review #1278653 is a subjective opinion of poster.
1.0
Details
Glass Doctor - Poor workmanship
Glass Doctor - Poor workmanship
Glass Doctor - Poor workmanship
Glass Doctor - Poor workmanship
Glass Doctor - Poor workmanship
I had my windshield replaced from the Glass Doctor. There are multiple cuts in the paint where they gouged it with the razor blade cutting the old windshield out. There is also damage to the plastic interior columns where they gouged it with a razor blade. There is a...
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Review
#1217177 Review #1217177 is a subjective opinion of poster.
Reason of review
Bad quality
1.9
Details
Their customer service person 'Amanda' was simply rude arrogant and dismissive just horrible, appointment made for Thursday - no show, Friday - No show, re scheduled for Monday - No show, when I called to inquire they denied any such appointment and said it would have...
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Review
#1112689 Review #1112689 is a subjective opinion of poster.
Pros
  • Customer service
Reason of review
Poor customer service

Glass Doctor in Columbia, Maryland - Service and customer service fail

1.0
Details
Glass Doctor appt setter cost me a day when she screwed up. Called back for an explanation, and she claimed I had gotten the date wrong; she recalled setting my appt. When pressed for the make and model of the car she recalled setting, she made some *** up. When I asked to speak to her boss, done guy from Thrifty Auto Glass of Silver Springs called me back claiming that I had cursed at her. Good thing Glass Doctor records calls for "quality purposes". Never again, either company
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Review
#1083659 Review #1083659 is a subjective opinion of poster.
Reason of review
Poor customer service
1.0
Details
Three weeks ago Rick out to measure two windows for replacement and because one at my new residence was unusual in size I told Dr. Go Glass would need 4-5 days to get back with quote. When I heard nothing for 2.5 weeks i called office to get status. It now over 5 weeks...
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Review
#1002610 Review #1002610 is a subjective opinion of poster.
Reason of review
Poor customer service